Refund & Cancellation Policy — One Society

The Managing Committee / RWA (Resident Welfare Association) may cancel the One Society subscription at any time by writing to us at [email protected] or calling +91 9502195559. - Cancellation requests are processed within 7 business days of receipt. - Access to the platform continues until the end of the billing cycle already paid for. - No further charges are applied once cancellation is confirmed. - If the society is on an annual or multi-year plan, early termination is governed by the signed service agreement, which may include a notice period and pro-rated charges for the period of service already rendered.

Refunds on the society's subscription fee are considered in the following cases: - The platform was not delivered as per the agreed scope during onboarding. - A technical fault on our end made the platform unusable for a continuous period, and our support team could not resolve it within a reasonable timeframe. - A duplicate payment or billing error occurred on our end. Refunds are not provided for: - Change of mind after the subscription has been activated. - The unused portion of an active billing cycle. - Onboarding, data migration, or configuration work already completed. - Termination arising from a society's or resident's violation of our Terms & Conditions, fraud, or misuse of the platform. Where approved, refunds are credited to the original mode of payment within 7–10 business days.

Residents pay maintenance dues, utility charges, and other society-billed amounts through the payment gateway integrated into the One Society app. These amounts belong to the society and are collected on behalf of the Managing Committee. Because of this: - Refunds for maintenance dues, sinking fund contributions, or other society-levied charges require approval from the Managing Committee before they are processed. - Once approved, the refund is processed back through the payment gateway to the resident's original payment method, or adjusted against future dues, as directed by the committee. - Payment gateway transaction charges on the original payment, where levied by the gateway on a non-refundable basis, will be deducted from the refunded amount. - Processing time for gateway refunds is typically 7–10 business days from the date of committee approval, subject to the gateway's own settlement timelines.

For paid amenities (clubhouse, guest parking, party hall, etc.) booked through the app: - Cancellation windows and any applicable cancellation charges are set by each society and displayed at the time of booking. - Where a cancellation is made within the permitted window, the refund (net of any society-set cancellation charge) is credited to the resident's account balance or original payment method, as configured by the society. - No refund is due for cancellations made after the permitted window, or for no-shows.

If a payment is deducted but not reflected in the app (failed transaction), or the same payment is charged twice, please report it to us within 7 days along with the transaction reference. Verified duplicate or failed transactions are refunded to the original payment method within 7–10 business days.

Charges levied by payment gateways, banks, or SMS/notification providers are billed on a pass-through basis and are non-refundable, even where the underlying transaction is refunded.

Any chargeback raised directly with a bank or card issuer, rather than through our support team, will be investigated as per the policies of the relevant payment aggregator/bank. One Society is not liable for chargeback fees or penalties arising from unauthorized chargebacks.

Write to us at [email protected] with: - Registered society name and unit/flat number (if applicable) - Transaction/invoice reference - Reason for the refund request Our team will review and respond within 7 business days.

For any cancellation or refund-related queries, please reach out to: Email: [email protected], [email protected] Phone: +91 9502195559 Address: Location: Floor No.: Flat 204, Floor 2 Building No./Flat No.: NCC Urban Gardenia BT 1 Name Of Premises/Building: NCC Urban Gardenia Road/Street: Serilingampally Locality/Sub Locality: Gachibowli City/Town/Village: Hyderabad District: Rangareddy State: Telangana PIN Code: 500032 Office Hours: 9:00 AM – 7:00 PM